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Shipping & Returns

All baths are available for inspection prior to purchase at our factory, located at 1 Chapman Street, Fairy Meadow NSW.

 

We encourage customers to pick up all products, factory second and ex-display baths and inspect prior to purchase. Inspections can be arranged by appointment at our factory, located in Fairy Meadow NSW.

 

When pick up is not possible, please contact Bathroom Wholesaler to request a freight quote on 0427 959 190. Due to the cost variations when shipping bulky items, freight must be calculated on a per order basis.

Baths, freestanding baths and bath surrounds can be sent to most addresses in Australia.

Return Policy

 

You may return most new, unopened items within 7 days of delivery and you wil be entitled for a full refund once received by Bathroom Wholesaler. Bathroom Wholesaler reserves the right to charge a re-stocking fee equivalent to 20% of the cost of the products to be returned (not including the freight). 

 

You should expect to receive your refund within four (4) weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (7 to 14 business days), the time it takes us to process your return once we receive it (5 to 10 business days), and the time it takes your bank to process our refund request (3 to 5 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

NOTE: Prior to inspection to purchase, Please choose carefully as Bathroomwholesaler reserve the right to not offer a refund or exchange for change of mind on all items.



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